Are you worried about your WiFi network security? Cyber security is a growing concern for most people accessing the internet.

Today, 43% of small businesses suffer from cyber attacks. This can be detrimental to any company handling vital customer information. People need to feel that their data and identities are safe when they connect to a public or business network.

Hackers can access your data and harmful files if your WiFi protection measures are not where they need to be. The best thing to do if you are at home or own a small business with a WiFi network is to audit your network security settings.

Here are some tips for improving your WiFi network security.

1. Change Your Router Password

One of the most vital WiFi network security tips is to change your router password. Many people never change the default password on their router, which hackers can easily guess. By changing your password to a strong, unique password, you can significantly reduce the chances of your network being hacked.

Other important WiFi protection tips include encryption, disabling remote access, and enabling firewall protection. WPA2 encryption is the most secure form of WiFi encryption and should be used whenever possible.

2. Disable WPS

One of the essential vital WiFi network security tips is disabling WPS. WPS stands for WiFi Protected Setup and is a feature designed to make it easy to connect new devices to your WiFi network. However, WPS is also a major security vulnerability. Hackers can use WPS to gain access to your network and all its data quickly. So, ensuring that WPS is turned off on your router is essential. You can usually do this in the router’s settings.

3. Use a Strong Firewall

WiFi networks are becoming increasingly easier to hack into, so it’s essential to take steps to secure your network. One of the most important things you can do is to use a strong firewall. This will help to protect your network from attacks by keeping unauthorized users from gaining access.

Additionally, you should use strong passwords for your WiFi network and change them regularly. Be sure to disable any features that could allow someone to access your network without your consent, such as guest networking or Universal Plug and Play. Consider upgrading to a newer model or visit this cyber security site for more help.

4. Enable Regular Firmware Updates

One of the most critical WiFi network security tips is to enable regular firmware updates. Keeping your router’s firmware up to date can help safeguard your network against the latest security threats. Many router manufacturers release firmware updates regularly, so check for updates regularly. You can usually find firmware updates on your router manufacturer’s website.

Build a Safe WiFi Network Security for Your Home or Business

WiFi network security is vital because it helps to protect your data and devices from unauthorized access. Many ways to improve your WiFi security include using a strong password, VPN, and constant firmware and router maintenance. By taking these steps, you can help to keep your data safe and secure.

Want to learn more? Our blog has tons of great content to help you out today!

When it comes time to purchase a portable generator, you want to get the right one for your needs. In an energetic crisis, a well-fitted generator can make the difference between sleeping soundly and deal with the fallout of an unexpected outage.

Just because you need a generator doesn’t mean you should abandon all your common sense when purchasing one. It can be easy to bite off more than you can chew, especially in a situation with so much information and choice.

To help avoid generator-savvy buyer’s remorse, we’ve laid out some of the most common generator buying mistakes and how you can avoid them.

1. Not Doing Their Research

There are many reputable dealers out there, but there are also many who are not.

It is important to do your research and make sure you are not buying from a dishonest dealer. Otherwise, it can lead to a problem with the quality of the generator, or even worse, being ripped off altogether.

It is also a good idea to research a guide to generator installation to avoid dangerous situations.

2. Not Checking the Reviews

A quick Google search will reveal a ton of options, but it’s important not to just buy the first one you see. Checking reviews are a crucial step.

Many people skip this step and end up regretting it later. By reading online reviews, you can get a better sense of which models are worth your money.

3. Overlooking the Details

It’s important to read the fine print and make sure you understand all the features, the wattage, voltage, and amperage of the generator, and the fuel type and run time. Other important details include noise level, weight, and portability.

Knowing all the features and specs of the generator can avoid making a purchase you’ll regret.

4. Buying the Wrong Size

It is important to figure out the different generator sizes, and what types of generators you need for.

If you only need to power a few small devices, then a small, portable generator will suffice. However, if you need to power large appliances or multiple devices, then you will need a larger, more powerful generator.

Then consider how long you will need to use the generator. If you only need it occasionally, then a smaller generator will be fine. However, if you need it for extended periods of time, then you will need a larger generator that can handle the load.

5. Going for the Cheapest Option

While it’s understandable that you want to save money, it could end up costing you more in the long run.

Cheaper generators are often less reliable and may not have all the features you need. The reason for this is that the cheapest option is often not the most reliable or the most powerful.

This means that you could end up with a generator that doesn’t work when you need it most.

Avoid These Generator Buying Mistakes

If you’re in the market for a generator, beware of common mistakes that can end up costing you more money in the long run. Do your research, read reviews, and compare prices before making your purchase.

Pay attention to the features you need and make sure the generator you choose can handle the load.

Most important is to buy from a reputable dealer, have the generator installed by a qualified technician, and do regular generator maintenance. By following these simple tips, you can avoid common generator buying mistakes.

Read more from our blog with more ideas and information to help you.

Online gaming is among the most popular activities and has been for many years.

Around 65% of American adults play video games, according to the latest statistics. Many of these people play games online.

For a gamer, the internet has become an essential piece of technology to ensure a quality gaming experience.

But how much internet speed do you need to play online games like Fortnite or Apex Legends?

We’re here to help. Keep reading for an explanation of internet speeds and an answer to the age-old question: how much internet speed do I need for gaming?

How Much Internet Speed Do I Need for Gaming?

The average person is going to want at least 3mbps to game without any issues. If you have less than that, you may have some occasional lag or connection issues.

If you have DSL, you need at least 6mbps down and most likely will need to be closer to 8mbps to have a good gaming experience. If you have cable, you need at least 10mbps down to have a good gaming experience.

If you want to game on a 4k tv, you will need at least 25mbps down. This is because download speed must keep up if you want a smoother 4k gameplay experience. Check out the rates for Comcast internet here to get a better idea of how much faster speeds will cost you.

How Download Speed Affects Online Gaming

Download speed is one of the key factors that affect online gaming. A slow download speed will result in long loading times, laggy gameplay, and even disconnections. A fast download speed will cut these issues and provide a better gaming experience.

If you’re trying to compete at a high level, you need to have the fastest possible download speed. Otherwise, you’ll be at a disadvantage against players with faster internet.

There are several steps you can take to improve your download speed when online gaming. One is to use a wired connection instead of wireless. This will provide a more stable and faster connection.

Another is to close any programs or windows that you are not using. This will free up resources on your computer that can be used for gaming. Also, you can try adjusting your computer’s settings to optimize performance.

Upload Speed Plays an Important Role Too

It’s not just about download speed when it comes to gaming and the internet. Upload speed is important too. A lot of games are now played online and require a fast upload speed to work properly.

If you’re playing a game with a lot of other people, you need to be able to send your data quickly so that everyone can keep up with each other. A slow upload speed will result in a lot of lag and frustration.

So how much upload speed do you need for gaming? It depends on the game you’re playing and how many people you’re playing with.

If you’re playing an online game with a lot of people, you’ll need a fast upload speed. But if you’re just playing a game by yourself, you won’t need as much upload speed. Check out internet speed tips online for more on improving your upload speeds.

How Does Latency/Ping Affect Online Gaming?

Latency and ping can also have a major effect on online gaming. These two terms are often used interchangeably, but they are quite different.

Latency is the time it takes for data to travel from your computer to the game server and back again. Ping is a measure of how long it takes for your computer to respond to a request from the game server.

Latency can have a big impact on online gaming, as it can cause lag. This is when the game appears to stutter or freeze for a short period. This can be extremely frustrating for gamers, as it can disrupt gameplay and make it harder to win.

Ping can also affect online gaming but to a lesser extent. A high ping can mean that your computer is taking a long time to communicate with the game server. This can lead to some choppiness in gameplay, but it is usually not as noticeable as lag.

Several factors can affect both latency and ping. These factors can include your internet connection and the game server’s location. Other software or hardware between your computer and the server will also have an effect.

Does Data Cap Affect Gaming?

Data caps can affect online gaming. For one, if you go over your data limit, you may be charged extra by your ISP, which can end up costing you quite a bit of money.

Additionally, your internet speeds may be significantly reduced, which can make gaming pages load more slowly and make gameplay choppier.

In some cases, you may even be completely cut off from the internet until the next billing cycle. So, if you’re a heavy online gamer, it’s important to be aware of your data limit and try to stay within it.

Console Gaming vs. PC Gaming: Which Requires More Speed?

There are a few things to consider when comparing console gaming to PC gaming about the internet speed required. For one, console gaming is generally more limited in terms of the types of games and gameplay experiences available, while PC gaming offers a much wider range of possibilities.

In terms of internet speeds, console gaming usually requires a minimum of 3Mbps for basic gameplay, while PC gaming can require anything from 6Mbps for basic gaming up to 25Mbps for high-end gaming with 4K resolution and high frame rates.

So for internet speed requirements, PC gaming requires more speed than console gaming. But, it is important to keep in mind that the speed requirements for both can vary depending on the specific game played and the console or PC used.

The Speed You Need

So how much internet speed do I need for gaming? This is a difficult question to answer definitively because it depends on several factors. However, as a general rule of thumb, you should make sure you have at least 3 Mbps for both download and upload speeds for a smooth gaming experience.

Keep in mind that these speeds are minimums, and higher speeds will give you an even better gaming experience. If you’re looking to get the best gaming experience possible, make sure you have a fast and reliable internet connection.

Be sure to check out the rest of our blog for more online gaming-related content!

Are you looking to hire a developer to create a new website for you or to help you make changes to an existing one? The early stages of building a website may look the same for many projects but a lot is happening behind the scenes.

Learning more about it, in general, can help ease any anxiety you may have. Web development costs will vary based on factors like the number of interactive components, architecture, and desired platform.

See below for an overview of what you can expect during the web development process.

Defining the Problem

The first step in any web development process is defining the problem. This means understanding what the client wants and needs, and then translating that into a specific scope of work.

This can be a difficult process, as sometimes clients don’t know exactly what they want, or they have conflicting goals. Once you’ve known the problem, the process can move on to finding a solution through research and planning.

Research and Planning

Good research involves understanding the client’s needs and goals, the target audience, and the competition. It’s also important to have a clear understanding of the latest trends, and technologies. This research should be documented in a detailed project brief.

The planning stage is where the project team creates a schedule, budget, and scope for the project. This is also when the project’s goals and objectives are finalized. Its strategy should be mapped out, including the timeline, milestones, and deliverables.

Creating a Prototype

The goal here is to create a basic version of the website that includes all the planned features and functionality. Once the prototype is complete, it’s time to start testing by giving the prototype to a group of target users and asking them to use it and providing feedback.

Based on the feedback, the prototype can tweak and improve. Once the prototype is final, it’s time to start building the actual website using a content management system like wordpress or drupal.

Maintenance and Upkeep

Any software development process regardless of the method will have some level of maintenance and upkeep. For web development, this usually means fixing bugs and issues discovered after the site goes live. Additionally, new features and functionality adds to the site over time.

It can be challenging, particularly if the original developers are no longer available. But, it is important to keep up with maintenance to keep the site running and avoid any security issues.

Web Development Process Creates the Best

No matter what types of websites, the best ones are created with a high-quality web development process. This process includes planning, designing, coding, testing, and deploying the final product.

By following these steps, you can be sure that your website will be up to par with the best in the business. So what are you waiting for? Get started on your high-quality website today!

If you have questions, our blog is the place to look. Wander through some of our other articles today.

Even though there are billions of people in the world, many people still feel very much alone even though we are surrounded by many different kinds of technology every single day. We really don’t have anyone that we could call our best friend and so we go through life by ourselves which leads to depression and mental illness. The thing to remember however, is that you can stay connected with the outside world and you can make friends from all over the world if you would just take the time to get connected. If you are fighting to stay away from the digital world because you have seen the harm that it can have on people’s ability to communicate and for families to be able to strengthen their bonds, then you need to understand that digital technology and particularly smart phones offer us a lot more benefits than negatives.

If you are still using the old style mobile phone where you can’t have any face-to-face time and you can’t surf the Internet, then maybe it’s time to talk to the people at the Mobile Federation who have a fast array of pre-used phones that will allow you to not have to spend a great deal of money to keep yourself connected. These phones are top of the range and you can do all kinds of things with them including understanding what’s going on in the world and also trying to reach out to people with similar pastimes. If you’re still dragging your feet and you’re sitting on the fence when it comes to whether or not you should get yourself a new smartphone, then maybe the following benefits of doing so can help you to make a more informed decision.

• It keeps you connected – With digital technology, you can interact with people who are your family and friends and also with other people throughout the globe who you don’t know at all like on dating websites, but you would like to. You can go on to many social media websites to try to find friends that you were close to when you were younger and strike up new friendships with them. Believe it or not, but you can also reach out to famous people who you admire and look up to and you might even get a direct reply from them.
• Educational opportunities – Having the right kind of smartphone is essential because it allows you to access information that you normally couldn’t get at all. You may be a person who loves visiting the local library on occasion but you will never have so much information at your fingertips like you do in today’s digital world.
• So many job opportunities – If you are finding your job somewhat boring and repetitive and you would like to change then you can turn to your smartphone to look up the many opportunities that are currently available in the job market here and overseas as well. Employers are keen to talk to people outside their countries because many people can now work remotely and so this is an opportunity for you to try something new.

As you can see, it is incredibly important to stay connected in this growing world and there are many other things on there to keep you distracted like games, your favourite television shows and movies as well.

 

 

 

Technology has never been more important to people than it is today. In order to function properly, they must know how to use a plethora of technology.

One of the most useful pieces of technology within the modern world is the wireless network. People know what a wireless network is, but they might not know everything about it. So, what is a wireless network?

Below, we’ll give you a complete breakdown of what a wireless network is and why it’s used. After reading this article, you’ll know everything there is to know about a wireless network.

What is a Wireless Network?

A wireless network is a network that uses wireless data connections between network nodes. Wireless networks are typically created using radio waves. Wireless networks are for various types of communication, including voice and data. Wireless networks are often used in conjunction with wired networks.

Benefits of a Wireless Network

Wireless networks are much easier to install and maintain than wired networks. They do not require the installation of physical cables. Wireless networks are also much more flexible, as they can be easily expanded and reconfigured. Wireless networks offer greater mobility, as users can connect to the network from anywhere within its range.

The main downside of wireless networks is that they are subject to interference from other electronic devices, which can degrade network performance. Wireless networks are typically less secure than wired networks, as it is easier for unauthorized users to access them.

Wireless Networking Basics

If someone asks what is a wireless network, tell them that wireless networks are for a variety of purposes. This includes accessing the Internet, networking computers, and connecting to printers and other devices. Wireless networking basics include understanding the different types of wireless networks and how they work. You can also click the link to get more info.

How to Set Up a Wireless Network

If you’re setting up a wireless network in your home or office, you’ll need to choose a router and configure it to work with your Internet service provider. You’ll also need to set up your wireless devices to connect to the network. A major advantage of a wireless network is the flexibility it offers users in terms of network access and placement of network equipment.

Wireless Network Security

Wireless networking is a method by which homes, telecommunications networks, and enterprises can connect devices over a wireless LAN (WLAN), typically connecting locally to an access point or router. A wireless network guide is required.

Wireless network security is the process of securing a wireless network from unauthorized access. Wireless network security includes protecting the network from unauthorized users, as well as protecting the data that is being transmitted over the network. There are many different methods that can be used to secure a wireless network, and it is important to choose a method that is appropriate for the type of network that is being used.

Wireless Network Convenience

So, what is a wireless network? A wireless network is a computer network that uses wireless data connections between network nodes. Wireless networking is a convenient way to connect computers and other devices without the need for physical cables. Wireless networks can be used in a variety of settings, including homes, businesses, and public places.

Would you like to read more? Check out the latest news on technology and other up-to-date topics on the blog.

 

Did you know 66% of small businesses are concerned about cyber security risks?

The need for IT security services has never been greater. With the number of cyber-attacks on the rise, businesses are more vulnerable than ever.

The good news is that there are steps you can take to protect yourself and your business. Here are some best practices for managing IT cyber security.

Know What You Need

The first step in managing IT security services is to make sure that you know what you need. If you don’t have a plan in place, then it will be difficult to manage your security needs effectively. It will be even harder if your company has multiple locations or offices around the world.

If you need an IT solutions company in Las Vegas, visit orbissolutionsinc.com.

Build a Firm Foundation

Companies that want to protect their data and ensure their systems are secure should build a firm foundation. You can do this by having a well-defined IT security service program in place. The program should include a set of policies, standards, and procedures that will guide the company’s employees through every step of their workday.

Train Your Staff

All employees should receive training on how to handle sensitive data and what types of activities you prohibit on company computers and networks. This training can help limit the risk of accidental exposure or loss of sensitive data. It can also prevent unauthorized access to company computer systems by outsiders.

Use Encryption Software

Encryption software helps protect sensitive data from being intercepted by unauthorized parties who may try to access it over the internet or other wide area networks. This type of software scrambles information so that only authorized users can read it.

Use Automated Systems

This helps ensure that every order gets processed accurately and quickly without human error getting in the way. Automated systems also make it easier to scale up or down as needed. If a new division opens up across town, then it will be easy enough to order more capacity or storage space to accommodate them.

Be Proactive About Monitoring Systems

Investing in monitoring tools will help you identify potential threats before they become actual problems. These tools can also provide insights into system performance, which helps you ensure your network runs smoothly without hiccups or outages.

Create a Communication Plan

It is also essential that you establish an effective communication plan for managing IT network security. This includes identifying who will communicate with your employees, partners, and vendors about important issues related to cybersecurity. You should also outline an appropriate process for sharing information with these parties when necessary.

Your IT Security Plan Can Make or Break Your Business

Managing ongoing risks through IT security services is a long and often arduous process, but it must be done. If you take the time to understand and implement these best practices, it will help set your business up for success.

Don’t forget to browse our site for advice on business, products, services, and more.

About 85% of businesses plan to either increase their technology investments or keep them the same in 2022. That underscores how essential technology is to businesses.

Business technology has the power to disrupt industries and level the playing field. It’s what’s allowed companies like Airbnb and Uber to transform travel and transportation.

If you want your business to have a major impact in your industry, you need to know where to put those investments now and in the future.

That’s why you need to know about the hottest business technology trends in 2022. You’ll be able to make smart investments to get ahead of your competition.

Are you ready to learn which digital options are worth looking at?

Read on to discover the top business technology trends to watch this year and beyond.

Cybersecurity

Cybercrime cost the U.S. $6.9 billion, a 7% increase from 2020. This is according to a report by the FBI, so these figures only account for what’s reported.

Cybersecurity issues can cost businesses millions. You’ve seen stories of class-action lawsuits against big companies that suffered a data breach.

Cybercrime impacts small businesses, too. They’re targeted more than large corporations because hackers know that small businesses don’t have the resources to guard against an attack.

Small business owners also have a false sense of security, thinking they’re too small for anyone to care.

Any business, large or small, can’t afford a cyberattack.

Strict cybersecurity policies are going to get put in place by small businesses. They’ll hold employees accountable and get outside help to manage the issue.

Automation

Artificial intelligence and automation already help businesses. You might have an email funnel to nurture leads or handle some accounting tasks.

You’ll see more automation in manufacturing and warehousing.

Automation is one of the top technology trends because businesses continue to find ways to do more with less. They can reduce business operations with updated technology that automates standard tasks.

This business technology trend can end up costing businesses more. Automation sprawl is another trend to watch out for.

It’s the use of overlapping tools, which creates redundancies and inefficiencies.

Just the opposite of what automation is supposed to accomplish.

Metaverse

You can make jokes about Mark Zuckerberg pushing the metaverse on everyone. There’s something to this trend.

Virtual reality is becoming more accepted among consumers. Businesses have to adapt because of that wider acceptance.

It changes how and where businesses reach customers. Keep an eye on this business technology trend because you may have to add it to your marketing mix.

If you do that while your competition is hopping aboard the TikTok bandwagon, you’ll be able to capture more market share.

Another area where the metaverse makes an impact is in remote work. You can ditch online meetings and bring everyone into a virtual room, where you can interact like an in-person conference.

HaaS

Almost two-thirds (62%) of businesses invest in the latest technology because they need to replace old hardware. If that’s the main reason why you’re investing in new tech, you know how expensive it gets.

Businesses often hold off on upgrading hardware as long as they can. In the meantime, devices get so slow that it impacts productivity.

There’s a new business technology trend that’s gaining momentum. You’re probably familiar with Software as a Service (SaaS) solutions.

These are cloud-based software tools that allow you to pay on a subscription basis. That gives you a license without shelling out thousands of dollars for every program.

This works because SaaS also handles updates and data storage. You and your team can access SaaS programs from any device.

Apply that type of model to hardware. That’s what Hardware as a Service (HaaS) is.

With HaaS, you can upgrade to the latest hardware technology, pay every month, and scale up or down as you need to.

Businesses have more cash available, their teams stay productive, and the hardware gets maintained.

Data Analytics

Big data is just getting bigger. We generate more data each day. Companies need to have access to data to make better decisions.

The challenges lie in the storage and accessibility of so much data.

That’s creating two trends in data analytics. The first is that cloud storage and hybrid storage options are proliferating.

The second trend is the increased demand for the interpretation of data. Business intelligence tools do a good job to collect data and generate reports.

Data storytelling and visualization are next in data analytics. This eventually will get automated, but for now, it’s up to data analysts to know how to convert numbers into stories.

What is data storytelling? It’s creating a narrative that conveys the challenges, assumptions, and insights learned.

Quantum Technologies

The future of computing and technology is quantum. Quantum mechanics drills matter down to sub-atomic particles.

This drilling down to the absolute foundation is the next frontier in computing and technology. Right now, all technology relies on mathematics to function.

That places some limitations on what computers can do. They’re limited by our understanding of mathematics and engineering.

Quantum technologies blow the doors off of what technology is currently capable of. Quantum computers can solve the issues above relating to data analytics.

Quantum technologies are being touted as cybersecurity and automation solutions.

If you can figure out how to harness the power of quantum computing ahead of your competition, you’ll be in the best position to grow.

Pay Attention to These Business Technology Trends

The world of business technology seems to change every few minutes. If you can stay on top of technology, you have a greater chance to thrive.

These company technology trends show that every part of your business is impacted, from decision-making to business operations.

Do you want more great technology insights? Click on the Technology tab at the top of this page.

Little do you know, your business is vulnerable to cybersecurity threats due to its IT system.

You can mitigate risk to your company by conducting an IT audit. Its results illuminate areas where your company lacks security in its IT system. Then, you can provide solutions to increase your company’s cybersecurity measures.

To perform an IT audit, you need to hire a cybersecurity agency. However, not many companies know what to look for in a cybersecurity agency.

Are you ready to learn how to conduct an IT audit? If so, keep reading to discover how to make this process painless.

Why You Need to Audit Your IT Infrastructure

If you’re like most organizations, your IT infrastructure is critical to your business. But it’s also complex, often spanning multiple locations and a variety of different technology platforms.

By taking a comprehensive look at your IT infrastructure, an audit can help you identify potential problems and recommend solutions. It can also help you develop a plan for ongoing smart management and monitoring of your system.

When to Conduct an IT Audit

Organizations should conduct an IT audit whenever there are changes to their IT systems. This could be due to changes in hardware, software, or internal processes.

Additionally, if your organization experiences an incident that affects your IT systems, an audit can help you determine what went wrong and how to prevent it from happening again.

What to Look for in an IT Audit

Keep an eye out for problems with hardware, software, configuration, and security. Make sure that you have IT equipment that is up-to-date and compliant with industry standards.

You should also replace systems that are no longer working and useful. Learn more about e-waste and how you can recycle them.

How to Conduct an IT Audit

Start by identifying your organization’s critical IT systems and the risks associated with them. Once you’ve done that, you can develop a plan for assessing the effectiveness of controls and identifying areas for improvement.

Next, gather data on your IT systems, including information on hardware, software, security, and network infrastructure. Once you have this data, you can start to assess the effectiveness of existing controls and identify gaps.

Finally, report your findings and recommended corrective actions to management. By taking these steps, you can ensure that your business ownership is secure and effective.

Things to Consider When Conducting an It Audit

There are a number of factors to consider when conducting an IT audit, including:

• IT infrastructure, including its systems, applications, networks, and processes
• Business goals and objectives
• Compliance with IT-related regulations and standards
• IT security posture
• Data privacy practices

The Bottomline: IT Audit 

You should now have a good understanding of what you need to do to prepare for an IT audit. Congratulations! You are ready to take on this responsibility with confidence.

Remember, the best way to conduct an IT audit is to be organized and efficient in your approach. You must also be able to communicate your findings in a clear and concise manner.

Packed with actionable tips and expert advice, this guide will make the process quicker and easier. So what are you waiting for? Get started today!

Check out our website for more IT-related articles like this one.

 

The global computer telephony integration market reached a size of $1.73 billion in 2021.

Computer telephony integration (CTI) has become very popular across a range of industries in recent years. Technological advancements have made it an effective solution for almost any business that deals with customer calls.

If you want to know more about CTI and how it can help your business, keep reading.

What Is CTI?

CTI is a technology that integrates telephone and computer systems together within a business. An operator can use a CTI system for a range of tasks such as:

• Making outbound calls
• Receiving incoming calls
• Call transferring
• Call logging
• Looking up data

Salesforce Open CTI provides these functions directly from a Salesforce record, so there is no need to install any additional CTI software on a system. Instead, it uses various apps to carry out a range of functions.

Salesforce Dialer is often used for call functions but is far more limited than CTI. Fastcall, for example, adds several capabilities such as voicemail drop, dial by list, and listen-in.

Benefits of CTI

There are various options when it comes to CTI software, and they all offer a range of advantages. Knowing what these benefits are will help you better decide if CTI is right for your business.

Increased Productivity

Features like IVR (interactive voice response), call routing, and automatic callback allow agents to work in a much more streamlined fashion. They can help customers resolve issues quickly, and won’t get overwhelmed by the volume of calls.

This leads to improved customer satisfaction in almost all cases.

Reduced Costs

Only using landlines is essentially impossible for modern businesses. While PBX systems have been widely used in the past, CTI is generally more cost-efficient when it comes to installation and maintenance.

Call Flow Control

CTI systems provide features like inbound call queueing, call routing, and ACD (automatic call distribution). These make it easier for your agents to handle calls and reduces the time customers spend waiting. Improving operations in this way will result in greater worker and customer satisfaction.

Sales and Software Integration

Most CTI platforms make it easy to integrate various pieces of software for increased functionality. You can choose which apps to add based on the nature of your business and the features you need. This way, you can create a customized platform that makes everyday operations much easier for your agents.

Scalability

One of the main goals of any business is to grow and expand. While this is always beneficial, some issues can arise when this happens.

If you have systems in place that can’t scale to meet business demands, you might run into trouble as your company expands. CTI software is ideal for any business size, and you can make changes at any point to meet your needs.

Does Your Company Need Computer Telephony Integration?

Businesses that use computer telephony integration tend to have much higher productivity, better customer interactions, and increased profits. You may be able to manage your business without it, but you’ll be missing out on all of the benefits that CTI software provides.

For more business articles check out some of our other blog posts.